Refund Policy

Thank you for choosing ALP by Ananta Business Services (ABS) for your software needs. Please read the following refund policy carefully before making any purchases or transactions on our website.

Non-Refundable Purchases:

1. All purchases of software products from ALP are non-refundable.
2. Once a purchase is made and the software product is accessed or downloaded, no refunds will be provided.

Exceptional Circumstances:

1. Refunds may be considered in exceptional circumstances, such as:
2. 1. Technical issues that prevent the software product from functioning as intended.
   2. Duplicate Charges: If you have been charged multiple times for the same software product due to technical errors or system glitches. ii. Unauthorized Charges: If you have been charged for a software product that you did not authorize or purchase.
   3. Failed Service Delivery: If we fail to deliver the software product within a reasonable timeframe or if the product provided is significantly different from what was advertised.

Refund Process:

1. To request a refund under exceptional circumstances, please contact our customer support team within 7 days of the transaction date.
2. You can reach us via email at support@thealp.in or through the contact form provided on our website.
3. Please provide detailed information regarding the reason for requesting a refund, along with any supporting documentation if applicable.
4. Refund requests will be reviewed on a case-by-case basis, and decisions will be made at the discretion of the ABS management.

Contact Information:

1. For any questions or concerns regarding our refund policy or software products offered, please contact our customer support team.
2. You can reach us via email at support@thealp.in or through the contact form provided on our website.

Changes to the Refund Policy:

1. We reserve the right to modify or update this refund policy at any time without prior notice.
2. Any changes to the refund policy will be reflected on our website, and customers are encouraged to review the policy periodically.